Overview
Effective Date: June 15, 2023
Thank you for shopping at Threesixtystores. We are committed to providing our customers with a seamless and satisfactory shopping experience. In the event that you need to return a product, we have outlined our return policy below to ensure a smooth and hassle-free process.
- Eligibility for Returns
1.1. To be eligible for a return, the product must meet the following conditions: – It must be purchased directly from Threesixtystores. – It must be unused, undamaged, and in its original packaging. – It must be returned within 30 days from the date of delivery. – It must be accompanied by the original receipt or proof of purchase.
1.2. The following items are not eligible for return: – Gift cards – Downloadable software products – Personalized or customized items – Items marked as “Final Sale” or “Non-returnable”
- Return Process
2.1. To initiate a return, please follow these steps: – Contact our customer support team at [customer support email/phone number] within 30 days from the date of delivery to request a return authorization. – Provide your order number, a detailed description of the reason for the return, and any supporting documentation or images if necessary. – Our customer support team will review your request and provide you with further instructions on how to proceed.
2.2. Once your return request is approved, you will be provided with a return authorization number (RMA) and any additional shipping instructions.
2.3. Please ensure that the product is securely packaged and include all original accessories, manuals, and promotional items, if any, before shipping it back to us.
2.4. You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
- Refund and Exchange
3.1. Upon receiving the returned product, we will inspect it to ensure that it meets the eligibility criteria mentioned in section 1. If the product is deemed eligible for a return, we will proceed with the refund or exchange as follows:
- Refund: If you are eligible for a refund, it will be processed using the original payment method within 7-10 business days of receiving the returned product. Please note that the refund amount may exclude any shipping charges or applicable restocking fees.
- Exchange: If you prefer to exchange the product for a different size, color, or a similar item, our customer support team will assist you in placing a new order and arranging for the return of the original product.
3.2. In the case of a defective product, we will offer a full refund or exchange, including the return shipping costs.
- Damaged or Lost Shipments
4.1. If your order arrives damaged, please contact our customer support team within 48 hours of delivery. We may request supporting documentation, such as photographs, to assess the damage and process your claim.
4.2. For lost shipments, please notify us within 15 days of the expected delivery date. We will initiate a thorough investigation with the shipping carrier and keep you informed throughout the process. If the package is confirmed as lost, we will either offer a refund or send a replacement, based on your preference.
- Contact Us
If you have any further questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure your satisfaction.
Note: This return policy is subject to change without prior notice. Please refer to the return policy page on our website for the most up-to-date version.